If you need support to attend the event, you can request a free Essential Companion ticket when booking your own entry ticket.
For children and teens, a Companion or Personal Assistant ticket is also available at no extra cost if needed. However, they must be accompanied by a paying adult — this adult can also be the Companion.
After your booking is confirmed, a member of the Universe team (ticketing team) will get in touch to request any necessary documentation.
Examples of accepted documents include:
Disability Living Allowance (DLA), Personal Independence Payment (PIP), or Adult Disability Payment letter
Registration as severely sight impaired (blind)
CredAbility Access Card (with +1 symbol)
Attendance Allowance award letter
Assistance Dog ID card
Valid Blue Badge
Any other relevant proof of support needs
Orientation Visits
If you’d like to visit the venue in advance to decide whether it meets your needs, please contact us to arrange an orientation visit. A team member will be happy to assist.
Wheelchair Availability
Please note that wheelchair hire is not available at The Winter Gardens. We recommend bringing your own wheelchair or mobility aid if required.
Getting Help on Arrival
If you need assistance when you arrive, please head to the Box Office — it’s the first accessible point of entry, and our staff will be ready to help you there.
22ND NOVEMBER TO 4TH JANUARY