Contact Us

Customer Service

Got a question or some feedback? We’re here to help!

Before reaching out, you might want to check our FAQs to see if your query is already covered — you could find the answer you’re looking for right there.

Ticket Inquiries

Already booked tickets?

• If you’ve already made a booking and have a ticketing question, please log in to your booking on Universe, scroll down, and use the contact form.

Haven’t booked yet?

• If you have a ticketing question but haven’t made a reservation, feel free to contact our Customer Service team for assistance click here

Accessibility Queries

For any questions regarding accessibility or support, we encourage you to visit our Accessibility page for detailed information. If you still need help, don’t hesitate to reach out to our team.

Private Hire / PR/Press Inquiries

For press or private hire inquiries, please get in touch with us at info@visitwintergardens.co.uk